FAQs
Products
How do I clean and care for the leather products?
Please use a soft damp cloth to remove any dirt and stains. We also encourage you to keep the leather away from cosmetics, oils and other corrosive cleaning detergents to maintain the product.
What size collar should I purchase for my pet?
Please see our sizing page that provides a guide based on measured lengths. (Note: Updated October 2024)
What size leash should I purchase for my dog?
We recommend you choose the small dog leash if your dog fits our XS or S collar and the large dog leash if your dog fits our S/M, M, L or XL collar.
What size should I order if my dog is between sizes?
We recommend you select the bigger size if your dog is between sizes.
How accurate are the colours on the website?
We have tried to ensure the colours on the website reflect the true colours of the physical product, however, we cannot guarantee your monitor will reflect this.
Orders
What currency is used on the website
All currency on the website is in AUD.
What currency will my transaction be processed in?
All transactions will be processed in AUD.
Can I cancel an order I recently placed?
Please email us at customercare@tommybella.com and we can assist with your enquiry.
What types of payment do you accept?
We accept MasterCard, Visa, America Express, PayPal, Apple Pay, Google Pay, ShopPay and AfterPay.
Shipping (Note: Updated October 2024)
Do you ship internationally?
Yes, we do ship internationally.
How much does shipping cost?
We offer a flat rate shipping fee of $12AUD within Australia and $18AUD within New Zealand. For the rest of the world, we offer a flat rate shipping fee of $35AUD, or Auspost Standard Rate if over 500 grams.
When will I receive my order?
For orders with a shipping address based in Australia or New Zealand, once the order has been placed, it will take approximately 10 business days (excludes weekends and public holidays) for your furry best friend to receive their Tommy & Bella accessories.
For orders with an international shipping address, once your order is dispatched we will notify you by email of a tracking code. Delivery times for international orders will vary depending on the country, state and post code. Please use your tracking number as a reference to check the status of your delivery.
When will I receive a shipping confirmation email?
A shipping confirmation with a tracking code will be emailed to you once the order has been dispatched.
How do I track my order?
You can track your order via the tracking code provided in the shipping confirmation email once your purchase has been dispatched.