SHIPPING, RETURNS AND EXCHANGES

Shipping

We offer a flat rate shipping fee of $10 (AUD) within Australia and all dispatched orders will take approximately 10 business days with a tracking code provided.

For our international customers, we offer a flat rate shipping fee of $15 (AUD). All dispatched orders will take approximately 10 business days and a tracking code will also be provided. International purchases that are subjected to duties and taxes will be the responsibility of the customer.

For the Coopers Cookies x Tommy & Bella collaboration, all orders will be dispatched on a pre-set date using standard shipping. When cookies and other products are purchased in a single order, delivery will occur separately as the cookies are homemade with a pre-set delivery date for each bake.

Returns and exchanges

Sizing

We are happy to offer exchanges for sizing issues, as we understand it can be hard to get right. Please contact customercare@tommybella.com within 7 days of receiving the product/s and we will help start the return process. All products to be exchanged have to be returned in unused condition and in original packaging. Postage and/or courier costs for the returned products will be the responsibility of the customer.

Faulty and Defective Items

We have tried our best to ensure each product meets the high quality standards we have set. Each product is inspected before shipping to ensure there are no defects, however, if your product has arrived faulty or damaged please contact customercare@tommybella.com and we can help assist with your enquiry.

Coopers Cookies x Tommy & Bella Collaboration

We're unable to offer returns and exchanges for our Coopers Cookies x Tommy & Bella collaboration products, but please email customercare@tommybella.com if you have enquires.